Cancellation Policy

If you cancel within 24 hours of confirming your booking and your scheduled space usage is set to begin more than 48 hours from the time of cancellation, you are entitled to a 100% refund (including smartNsales fees, if paid through the platform).

Very Flexible

• 100% refund if cancelled more than 24 hours before the start of space usage.
• No refund if cancelled within 24 hours of the start time.

Flexible

• 100% refund if cancelled more than 7 days before the start.
• 50% refund if cancelled between 24 hours and 7 days before the start.
• No refund if cancelled less than 24 hours before the start.

Standard 30-Day

• 100% refund if cancelled more than 30 days before the start.
• 50% refund if cancelled between 7 and 30 days before the start.
• No refund if cancelled less than 7 days before the start.

Standard 60-Day

• 100% refund if cancelled more than 60 days before the start.
• 50% refund if cancelled between 30 and 60 days before the start.
• No refund if cancelled less than 30 days before the start.

Bookings Paid via smartNsales

• Refunds include both rental amounts and platform fees.
• Refunds are processed automatically via our payment provider and will be issued within 14 days of the cancellation.

External or Invoice-Based Payments

• If you paid directly to the space provider, their own cancellation and refund terms apply.
• smartNsales is not responsible for enforcing or mediating such cases.

In the event of early termination of space usage after the booking has started:

If you face serious illness, natural disaster, or force majeure:

If a verification process (e.g. background check or compliance review) fails:

When cancelling a booking:

For assistance, visit our FAQ at smartnsales.com/faqs or contact us directly at support@smartnsales.com.

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